I've had it with the communication with visible.
I paid alot for my phone when I got it. It's a S10e. Their website says my phone isn't compatible with the network upgrade. I'm not buying another!
After chatting with them , they say the technical team will contact you. Well then they email , you cant reply but they tell you to send a screenshot to their Twitter account. So you do and as you are waiting you get another response saying .. we haven't heard from you so we are closing the case!