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Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Google Play

I am trying to add an app from Google Play. After I sign in and enter my password, it recognizes me, I click "I agree", it searches for a minut or so, and I get an error that says "Your account wasn't added. Try again."Tested using another cell phone...

2.4 GHz or 5 GHz for Mobile Hotspot

I was wondering which band would be better for the mobile hotspot considering we only get 5 Mbps speeds. I understand 5G is faster but has less signal range, while 2G is slower and has a wider signal range. I was curious if using 5G would be counteri...

Horrendous ping time, is this “normal”?

Just switched three lines from another Verizon MVNO to Visible. Never had problems getting pings of 27 to 30 on three different iPhone 13’s in my household. Same three phones on Visible barely get pings under 110. No difference either on 5G or LTE. N...

Can't use mobile data for system update

Android 11 is requiring me to connect to WiFi to do a system update, and I have found no way to use mobile data to do that. The problem is, what if I do not have access to WiFi data? In the past, my smartphone stopped connecting to the Visible networ...

Resolved! Can't tether via USB

I'm using a Moto G Pure to connect to Visible. I can connect a computer to the phone via WiFi, but not USB. When I try to turn on USB tethering, it "checks the subscription" and then refuses to turn the USB tether switch to the On position. It does t...

Resolved! Anyone having this issue?

So, I have a Pixel 6 to start this conversation off with. It's always updated as well. Here's the problem I'm having. Lately I've been losing signal, alot. Like I'm having to go in to airplane mode at least 5-6 times a day, the data is suuuuuuper slo...