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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Trade in estimates

I have a iPhone with 1 hairline cracked camera lens, it doesn't affect camera or the pictures, thats how small the crack is, with no other damages what so ever, which one of boxes of option would Visible say I need to check mark for trade in value es...

Mario by Novice
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new sim card

My sim card stopped working in my old apple phone so I am switching from an apple phone to an android phone, do I need a new sim card?

Number was changed without my order or my permission.

I received an email that my number was changed. I didn't request about that. Now I don't have any mobile service. I can not get a message to come in my account to chat with customer service. I don't have access to any services with two factor authori...