Need a little help?
Search for answers to previously asked questions or post your own for Visible member advice.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

iPhone sim in new Android?

I currently have an Iphone 12 mini on the Visible service. I'm wanting to sell this phone and will purchase a Motorola One 5G Ace. Can I simply take the SIM out of the Iphone and install it into the Motorola One 5G Ace? Or is something else required?

Motorola One 5G Ace NOT UW??

Is the Motorola One 5G Ace an approved phone? (not talking about the Motorola One 5G UW Ace) This is the phone I want to use, is it approved? https://www.amazon.com/Motorola-battery-Unlocked-Camera-Silver/dp/B08NWD7K8H?th=1

How to determine eSIM use

What are the stipulations for using an eSIM? Following some advice found in this forum. I used the mobile app on my Pixel 4XL to sign up, but registration is wanting to send me the activation sim kit. I wanted to just activate the eSIM capabilities o...

Not All Generations of The Pixel 4A Supported

Hi everyone this is really crazy - Visible supports the Pixel 4A but they tell you right on their website it's supported. However it should be clarified their claims of supporting the device are partially true. The first generation of the Pixel 4A *i...

service doesn't reconnect after entering dead zone

I'm having a issue since I switched to visible if I'm driving through a area without signal when I get back to a place with it visible doesn't reconnect like any other service I have to turn airplane mode on and of to get it to reconnect which is ann...

shaberu by Novice
  • 138 Views
  • 2 replies
  • 0 kudos

Activation App

Can the Visible App be downloaded from the Visible website ? I don't have an Apple or Google account, and I refuse to get one because I object to the busne

eSim question

According to the main website, my phone is compatible with the eSim program, but then it tells me I need to order a SIM card with free next day shipping. I'm very confused. Any help would be greatly appreciated. I'd rather use the eSim option if poss...

Resolved! Activation loop

I am new to Visible as of today. Just received my SIM card a few hours ago. I inserted it and went into the Visible app. I then restarted my phone just like it said. After doing that I went back into the app and it started making me do the same steps...

A few questions

Hello, I am a current visible customer and also have sprint (well I guess t mobile now). I am currently waiting out my contract and will be purchasing my phone which is a samsung s20 ultra 5G which I purchased through sprint. So, will I be able to us...

Mac82 by Novice II
  • 617 Views
  • 5 replies
  • 0 kudos

No service after reactivating

So, I got a sim on my iPhone 6s. Used Visible for a month. Left for a month, came back, paid my money, restarted my phone, it says I have signal but I am unable to make phone calls and I have no data. Please help. I reached out to customer service an...

Xiaomi Redmi note 8 pro?

I have a foreign exchange student coming to live with me from Turkey. She has a Xiaomi Redmi note 8 pro currently with an esim card in it, which I know won't work with Visible. Is it possible it could work with another card in it?

Unlocked iPhone 12 Pro Max no 5G

Hey everyone .. just got visible , joined a party pay group and enjoying visible so far .. my only stickler is my 5G is not working on my iPhone 12 pro max.. it’s a brand new Best Buy unlocked iPhone 12 with updated 14.4.2 iOS . I spent good 2 hrs wi...