Pixel 4a 5g in New York cannot receive incoming texts

Novice III

is there a solition  on hand to this? my wife and I  both have service on visible , she has an iphone 11. I have a google pixel 4a 5g. We have both tried to the restart to no avail. We have data but unable to access the app due to 2 factor authentication and the inability to receive a text code  to gain access to the visible app. thank you  Craig