Pixel fails IMEI check

BerMM
Novice II

I have an unlocked Pixel 3 XL that I bought direct from Google. It passes Verizon's IMEI check but fails Visible's IMEI check. Why can't I use it with Visible?

5 REPLIES 5

Moxie
Superuser Founder
Superuser Founder

Have you tried putting your sim card in and doing a Network Reset/reboot? ....does that work?

 

Best!

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Additional information needed? https://www.visible.com/help

Thanks, but I'm referring to the compatibility check tools on Verizon and Visible's websites. Verizon correctly reports my phone as compatible, but for some reason Visible's tool reports that my phone isn't compatible.

Moxie
Superuser Founder
Superuser Founder

I understand. But, have you tried putting the sim card in the phone (Pixel 3XL)?  Won't hurt to try...plus I don't know how often the IMEI information is updated on Visible's end?  I had a Pixel 3a on Visible and it worked without issue.

 

UPDATE:

I just found out from a reliable source that Visible started supporting the Pixel 3 and 3XL on June 21st, 2019.

 

 

Best!

If this post has solved your problem, please mark it as an acceptable solution. Thank You!

Additional information needed? https://www.visible.com/help

BerMM
Novice II

Support chat says that though they are a Verizon MVNO, their network has unique, stricter requirements than others, including Verizon.

jbthuis
Novice

I also have this issue.  Yet I have been a Visible customer, with my Pixel 3Xl for 1+ years now. I chatted with a rep about the new Visible and Visible+ plan changes, and was told that my IMEI says that my phone is not compatible with Visible (at all).  Yet is does work.  And the Verizon network says it is compatible.  I wonder if they have a database error.  My Visible rep could not tell me if or when my phone would stop working on their system.  Very frustrating!