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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Address Issue

Trying to setup my shipping and billing address which is saying is invalid. This is a valid address with USPS, FedEx, UPS, etc. with no issues. After reaching out to Customer Service on numerous occasions, they arent willing to help. The instructions...

jdou71 by Novice
  • 230 Views
  • 3 replies
  • 0 kudos

Caller ID name display

I have seen conflicting information regarding Caller ID options for what callers see when a call originates from a Visible device. This forum and Visible agents have said there are 2 options: “WIRELESS CALLER” or the 10-digit cellular number. A Visib...

Transfer phone number from legacy account to new plan account

I have legacy account from over two years ago with a couple months of referral credits left.I signed up for the $30 new plan with the paypal discount on a spare phone to compare the improvements in speed and latency. The improvements of the new plan ...

user96 by Novice II
  • 261 Views
  • 3 replies
  • 0 kudos

What to do AFTER number is ported via eSim?

My number seems to have been ported successfully after an initial hiccup. My iPhone 11 now shows a Primary phone number (verizon) and a Secondary phone number (visible), both the same phone number. I believe all my calls, texts, and data are still us...

ashley1 by Novice
  • 204 Views
  • 2 replies
  • 0 kudos

Add Watch

Every time i try to add my watch, After i confirm add it says “Something Went wrong” “try again”any insight?