Reference# *****


I am replying to reference # *****
I am still not able to connect to my service. My new visable phone still says SOS and there are no bars. I had visable service on my iPhone 8 and received this iPhone 12 today and still can't connect. My service is paid and shouldn't be having this issue.


Novice III

If you are on the legacy plan make sure to upgrade to the new Visible or Visible + plan or your new phone will not work.

Not applicable

Is that just iPhones. I bought a new android phone, still on the old plan, when I transferred my SIM it did say SIM not recognized at first but then the network connected on mine. Only reason I have a newer phone is because when we have to change plans, whenever that is, my year old phone shows not compatible and I wanted to make sure I was ready for the change when they make us switch.


Not applicable

You need to contact customer service. This is a peer to peer forum and Visible will never respond here.