12-26-2022 12:28 PM - last edited on 12-27-2022 07:07 PM by kh_jenn
I am replying to reference # *****
I am still not able to connect to my service. My new visable phone still says SOS and there are no bars. I had visable service on my iPhone 8 and received this iPhone 12 today and still can't connect. My service is paid and shouldn't be having this issue.
12-27-2022 11:50 AM
If you are on the legacy plan make sure to upgrade to the new Visible or Visible + plan or your new phone will not work.
12-27-2022 07:01 PM
Is that just iPhones. I bought a new android phone, still on the old plan, when I transferred my SIM it did say SIM not recognized at first but then the network connected on mine. Only reason I have a newer phone is because when we have to change plans, whenever that is, my year old phone shows not compatible and I wanted to make sure I was ready for the change when they make us switch.
12-27-2022 07:02 PM
You need to contact customer service. This is a peer to peer forum and Visible will never respond here.