Slow Servic


I know I'm on the fringe of 4G service, but my dilemma:

I have a Blade A7 Prime on Visible that I use primarily for a hot spot

I also have an iphone 12 on Verizon.

Both phones are locked to band 13 and show 3 bars. Network Cell Info shows -96db on Visible, however speed test shows around <100 Kbs down. The iphone gets between 20 to 30 Mbs down. Any idea what can account for the difference?


Intermediate III

In this case, try to reach out to chat agent and request them to reset the SIM. This may fix the problem. 

Not applicable

I constantly have this issue. I believe it is caused by Visible throttling their customer's data speed to give Verizon customers priority on congested towers. It's the only thing I dislike about Visible!

I've worked with customer support on this in the past. Nothing they do helps. I just have to wait until off-hours to get a better speed, or travel until I reach another tower that isn't as congested.