04-24-2021 02:25 PM
I know I'm on the fringe of 4G service, but my dilemma:
I have a Blade A7 Prime on Visible that I use primarily for a hot spot
I also have an iphone 12 on Verizon.
Both phones are locked to band 13 and show 3 bars. Network Cell Info shows -96db on Visible, however speed test shows around <100 Kbs down. The iphone gets between 20 to 30 Mbs down. Any idea what can account for the difference?
04-26-2021 06:18 AM
In this case, try to reach out to chat agent and request them to reset the SIM. This may fix the problem.
05-19-2021 04:45 AM - edited 05-19-2021 04:47 AM
I constantly have this issue. I believe it is caused by Visible throttling their customer's data speed to give Verizon customers priority on congested towers. It's the only thing I dislike about Visible!
I've worked with customer support on this in the past. Nothing they do helps. I just have to wait until off-hours to get a better speed, or travel until I reach another tower that isn't as congested.