Well... I waited 48 hours and Visible was never able to activate my phone. I snatched out the Visible SIM then headed to Mint Mobile where I had my phone up and running with an eSIM in about 10 minutes. I will make sure to tell all my friends and family that may be searching for prepaid cellular service to avoid Visible like the plague.
You are trading the poor customer service from Visible for non-unlimited data, having to pay for multiple months at a time, and having to pay their monthly prices plus the added on taxes and fees, and you now get customer support you can call on the phone.
Your experience is represented in this graphic, where you can only choose two:
(we have update this post to remove the embedded link)
The Venn diagram assumes no innovation in business process to maintain service and performance. I took the risk because I thought that they saved money by not having phone support (appealing only to a younger demographic) and possibly other service or process changes. Most people reporting their reviews had a good experience to the point where I figured the poor experience was due to lack of familiarity with tech. BUT, I got bitten too.
I'm on my 3rd day of spending hours on chats before they finally escalated it. So, today, the escalation should be getting back to me in 4 - 48 hours - on top of the 3 days I've already spent. AT&T just installed my new Fiber Internet, and their Sales Guy figured up quotes on the spot to add my cell service too. AT this point, how much time have I lost? and how much business have I lost because my new iphone can't be activated??