Transfer current number to new phone

lashaundawood
Novice

When signing up for visible, I entered the wrong account number of old phone to transfer the number.  Where do I enter the correct number?

2 REPLIES 2

upstate-SC
Intermediate III

It needs the correct account number and port out PIN for successful port out.

You could create a new account (using new email) and provide the correct information.

 

P.S: please mark this as solution if it helped you.

Airwolf
Superuser Founder
Superuser Founder

If you do not want to use another emails address, you can try reaching out to Visible support to see if they can help correct the problem.  Although, your experience may vary as there are wide ranges of satisfaction to the help they provide..  For me they have always been helpful.

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.