12-14-2022 03:12 AM - last edited on 12-17-2022 09:14 AM by kh_jenn
NUMEROUS ATTEMPTS TO RECTIFY AN UNAUTHORIZED CHARGE TO MY VISA ACCOUNT - WITHOUT SUCCESS. I RECEIVED A DEFECTIVE PHONE, IT WAS RETURNED AND CREDITED. THAT IS NOT THE ISSUE I AM SPEAKING ABOUT. BELOW IS PART OF MY ATTEMPTS:
I can see that in September there was an issue with your return request. They have solved that issue and a return label was sent to you. They will solve the current issue with the charge in the following hours. You will be updated via email. *Daniel
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THE PHONE RETURN IS NOT THE ISSUE - THE $69.00 UNAUTHORIZED CHARGE TO MY ACCOUNT IS GEEZZZZZ
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Visible
What I have said was that back in September, the return was the issue. That issue was solved. Now the charge is the issue and this issue will be solved similarly like the old one. You don't have to worry. *Daniel
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AND I HAVE SAID THE UNAUTHORIZED $69.00 CHARGE WAS ALSO IN SEPTEMBER 2022
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Visible
Yes. However, the charge was made after the return has started and after the previous escalated case was closed. Thank you for letting us know about it. It will be fixed one way or another. Don't worry! *Daniel
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HOW CAN VISIBLE CHARGE AN ACCOUNT THAT WAS NEVER ACTIVATED AND THEY RECIEVED THE DEFECTIVE PHONE BACK. MANY HOURS AND MONTHS HAVE BEEN WASTED ON VISIBLE'S ERROR
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Visible
We're sorry that you are experiencing this kind of issue. As we understand that this is important to you, we will make sure to treat it with a sense of urgency. This was a system error and the next level of support will investigate it and find a fix for it. *Daniel
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As I told you, been told this before, without ANY satisfaction. Visible cannot just charge people's account unauthorized and for no reason. This entire chat has been saved and posted to Visible's website in HOPES of Visible doing the right thing. They just cannot get away with doing what they are doing
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Visible
Thank you for bringing this situation to our attention. It will be investigated and solved. *Daniel
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WOW YOU SHOULD TELL THE "PEOPLE IN CHARGE OF VISIBLE" TO CHECK OUT THEIR WEBSITE FILLED WITH DISSATISFIED CUSTOMERS
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EVERY POST IS DISSATISFIED PEOPLE WAKE UP VISIBLE
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Been in this chat for hours - JUST CREDIT MY ACCOUNT THAT VISIBLE SHOULD NEVER HAVE CHARGED GOOD NITE
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Visible
It seems we need to take a look and dig deeper regarding this issue you are facing. Just leave it in our hands, and we'll get back to you soon. Our specialists will get back to you within 24 hours via email with an update. I know it might seem a long time, but no worries. *Daniel
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3:13 AM
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UNBELIEVABLE!! RECEIVED THIS EMAIL FROM VISIBLE. Visible logo Hello, Bonnie! I am Flore, with the Visible Specialty Team. We're reaching out regarding your refund request. We are unable to process the refund for the lost/stolen device related to order #*****, as it shows that you have already disputed the charge with your bank. Please contact your Bank for a resolution on your request. If you need any further assistance with your Visible service, please tweet @VisibleCare, tap Help in the app, chat via the website or send us a message on the Visible Facebook, Twitter or Instagram pages. Reference [#*****].
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Flore is referencing the RETURNED PHONE - NOT THE $69.00 CHARGE - GET IT TOGETHER VISIBLE!!!!!
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AND THE SAGA CONTINUES .......ITS ONLY BEEN SINCE SEPTEMBER 2022
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THE ENTRY ON MY VISA ACCOUNT WAS LISTED AS VISIBLE 69.00 9/30/2022
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hello............is anyone there??????
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4:25 AM
You sent
12-14-2022 03:15 AM
It's strange that Visible did not posts their replies to me hmmmmm
12-14-2022 03:21 AM
REVISION OF INITIAL POST - HOPEFULLY VISIBLE'S RESPONSES WILL BE INCLUDED THIS TIME:
VISIBLE'S RESPONSES INCLUDED YAY. NOW, ALL I NEED IS FOR VISIBLE TO CREDIT MY ACCOUNT.
I can see that in September there was an issue with your return request. They have solved that issue and a return label was sent to you. They will solve the current issue with the charge in the following hours. You will be updated via email. *Daniel
Enter
You sent
THE PHONE RETURN IS NOT THE ISSUE - THE $69.00 UNAUTHORIZED CHARGE TO MY ACCOUNT IS GEEZZZZZ
Enter
Visible
What I have said was that back in September, the return was the issue. That issue was solved. Now the charge is the issue and this issue will be solved similarly like the old one. You don't have to worry. *Daniel
Enter
You sent
AND I HAVE SAID THE UNAUTHORIZED $69.00 CHARGE WAS ALSO IN SEPTEMBER 2022
Enter
Visible
Yes. However, the charge was made after the return has started and after the previous escalated case was closed. Thank you for letting us know about it. It will be fixed one way or another. Don't worry! *Daniel
Enter
You sent
HOW CAN VISIBLE CHARGE AN ACCOUNT THAT WAS NEVER ACTIVATED AND THEY RECIEVED THE DEFECTIVE PHONE BACK. MANY HOURS AND MONTHS HAVE BEEN WASTED ON VISIBLE'S ERROR
Enter
Visible
We're sorry that you are experiencing this kind of issue. As we understand that this is important to you, we will make sure to treat it with a sense of urgency. This was a system error and the next level of support will investigate it and find a fix for it. *Daniel
Enter
You sent
As I told you, been told this before, without ANY satisfaction. Visible cannot just charge people's account unauthorized and for no reason. This entire chat has been saved and posted to Visible's website in HOPES of Visible doing the right thing. They just cannot get away with doing what they are doing
Enter
Visible
Thank you for bringing this situation to our attention. It will be investigated and solved. *Daniel
Enter
You sent
WOW YOU SHOULD TELL THE "PEOPLE IN CHARGE OF VISIBLE" TO CHECK OUT THEIR WEBSITE FILLED WITH DISSATISFIED CUSTOMERS
Enter
You sent
EVERY POST IS DISSATISFIED PEOPLE WAKE UP VISIBLE
Enter
You sent
Been in this chat for hours - JUST CREDIT MY ACCOUNT THAT VISIBLE SHOULD NEVER HAVE CHARGED GOOD NITE
Enter
Visible
It seems we need to take a look and dig deeper regarding this issue you are facing. Just leave it in our hands, and we'll get back to you soon. Our specialists will get back to you within 24 hours via email with an update. I know it might seem a long time, but no worries. *Daniel
Enter
3:13 AM
You sent
UNBELIEVABLE!! RECEIVED THIS EMAIL FROM VISIBLE. Visible logo Hello, Bonnie! I am Flore, with the Visible Specialty Team. We're reaching out regarding your refund request. We are unable to process the refund for the lost/stolen device related to order #09425367, as it shows that you have already disputed the charge with your bank. Please contact your Bank for a resolution on your request. If you need any further assistance with your Visible service, please tweet @VisibleCare, tap Help in the app, chat via the website or send us a message on the Visible Facebook, Twitter or Instagram pages. Reference [#04475981].
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You sent
Flore is referencing the RETURNED PHONE - NOT THE $69.00 CHARGE - GET IT TOGETHER VISIBLE!!!!!
Enter
You sent
AND THE SAGA CONTINUES .......ITS ONLY BEEN SINCE SEPTEMBER 2022
Enter
You sent
THE ENTRY ON MY VISA ACCOUNT WAS LISTED AS VISIBLE 69.00 9/30/2022
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You sent
hello............is anyone there??????
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4:25 AM
You sent
STILL WAITING FOR A RESPONSE
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Write to Visible
12-17-2022 01:27 AM
STILL WAITING