I was satisfied with the service from visible when I signed on until I received a notice that I am required to upgrade. So when I try to upgrade it tells me my device isnt compatible. I cant afford a new phone so ok I bite the bullet and they are sold out of the phones I can buy. Ok so I buy the phone that may or may not be compatable. I chose the same model visible was selling. Still may or may not be
compatible so I had to gamble. I can use another carrier so whatever by now Im fed up.
Im patient but Im getting hot under the skin now.
So I order the sim and they refuse to deliver because "indirect signature required". I was not informed of this until the delivery attempt. Also "due to shipper restrictions" I cannot schedule delivery or have it held for pickup until fedex has attempted delivery 3 times or whatever. I have to work and cant be here to sign. Fedex says "unable to offer service" on their "indirect signature on their site. The only reason I was able to get the sim card was that my brother just happened to be home.
I receive the sim and cannot activate it because I have no other internet connection. On top of that there were no instructions beforehand as to how to activate or else I could have arranged something but no I have to jump more hurdles to activate. Theres no way to contact customer service. I dont have any of those social media accounts and expecting someone to use that is absurd. Whats wrong with a simple email address for support?
When a cutomer needs help they dont find it with a useless "AI" chatbot that spits out search results. Lack of communication. Poor service. Making it difficult is how you lose customers. Its as if visible really doesnt want my money. I was going to just switch carriers if my sim wasnt delivered and Im a hair trigger as of now because I dont appreciate the treatment. This is not how you keep customers. It feels like Im on a sinking ship and should bail before going through more bs.
