β10-27-2022 06:57 PM
I received the iphone I bought online this afternoon.unfortnately it is not new. The iPhone box is opened. (I took pics for it)
(1) I checked the shipping label. It was sent from the return processing center.
(2) The mobile phone chargermissing, fingerprints everywhere on the screen and on the phone.
(3) the gift/speaker not shown in the package.
Anyone met similar situation? any suggestions about that? what is the solution?
waiting for customer services more than 2 hours. It is time to sleep.
by the way, its webite down again. actually every single day.
Thanks so much.
β10-28-2022 11:03 AM - edited β10-28-2022 11:25 AM
I'm sorry it happened to you.
You should return your device, log into your account and go to Overview; to have the return label emailed to you. You have 14 days after receiving device to return it.
If you are on social media, send the images @VisibleCare on Twitter or via Facebook Messenger (@VisibleMobile).
β10-29-2022 06:38 PM
As for the other part of your questionβ¦the gift youβre expecting will not be in the box with your phone. If you go back to your order, there will be instructions for claiming the gift.
β11-21-2022 07:31 PM
Hey@Julia, did you find a solution to your issue?