09-13-2022 03:10 PM
Can’t download Visible app to Compatible iphone6. Message says IOS 13.0 needed. Have IOS 12.5.6. No other updates available.
Solved! Go to Solution.
09-14-2022 01:01 PM
I had a similar issue and did a chat with customer service. Since the iPhone 6 isn't 5G compatible, Visible simply activated my phone directly and I got service within minutes. Hope this helps.
09-14-2022 01:01 PM
I had a similar issue and did a chat with customer service. Since the iPhone 6 isn't 5G compatible, Visible simply activated my phone directly and I got service within minutes. Hope this helps.
09-16-2022 05:42 AM
Thanks for your response. The Visible chat session resolved the issue.
09-17-2022 08:26 AM
Glad it got worked out for you.
11-01-2022 12:57 PM
Visible does not rock. Other than the rock dead service."..ll
11-01-2022 02:46 PM
@Mpdcnva Your service experience is not the same as mine. I have great 5G coverage in my area and on a recent speedtest have recorded 217 Mbps down and 80.4 Mbps up. I'd say in my area, VisibleRocks.
10-01-2022 12:00 PM
I am having the same issue with my husband's iphone 6. But, I can't get any customer service to chat or to respond via Facebook Messenger. This is terrible service. Do I just try to keep the chat box open indefinitely and at some point someone will respond?
10-01-2022 12:05 PM
I am having the same issue with my husband's iphone6. The issue is I cannot get anyone from customer services. I have tried to Facebook message with no response (3 days ago). I have tried the chat box from the website, but keep getting the "we are experiencing higher than normal care volume" message. This is horrible customer service! Should I just try to keep refreshing the chat box page and how can that be done?
04-19-2023 07:56 AM
I have the same issue, Visible confirms my iphone 6 is compatible (with IMEI), but I can only install the older Visile app, which requires an update to open at all, but I simply can't do it because the newer app requires a newer OS that my iPhone simply can't update to. I tried to explain this situation to the customer service chat rep, over and over again, she (Sarah) was not helping at all. She keeps telling me I need to update my phone to the newer OS... I am very angry with Visible.
04-19-2023 11:33 AM
I have pretty good service with my visible but can not get a phone # to call just the chat person who does not do a darn thing for me
10-27-2023 12:46 PM
Someone said you can activate it with another iphone then use the sim card in the iphone you want to use