โ11-04-2022 10:53 AM
When I launch the Visible app on an iPhone 14 Pro Max running iOS 16.1, the app freezes on the start screen (displaying the Visible logo) and remains there.
I have tried restarting the app, restarting the phone, and uninstalling/reinstalling the app, but the same behavior remains.
Solved! Go to Solution.
โ11-17-2022 05:12 PM
โ11-04-2022 08:43 PM
I am having the same issue and cannot download my eSim to my new phone.
โ11-04-2022 08:45 PM
I am having the same issue and am unable to download my eSim to my new phone.
โ11-05-2022 07:47 AM
I am also having the same problem with i14. Customer service is useless and now I can see itโs a problem for more than just me. Escalated case for 2 weeks and still nothing. Totally sucks. The number they assigned worked fine until they tried porting my old phone number now the app just freezes. Spent an hour today with them on the phone only to be told again it needs to go to the next level of troubleshooting. Iโd go back to my old carrier but now they canโt port the number back to them because itโs stuck in limbo because it wonโt show up on the new phone. Next step is reporting to BBB and posting all over the web how bad they have screwed me over!
โ11-05-2022 07:58 AM
I am having same problem with i14. No resolution for over two weeks. They canโt seem to resolve the issue glad to know itโs more than just me.
โ11-05-2022 08:04 AM
Have same issue. they have been working on it for two weeks now and no resolution.:(
โ11-06-2022 04:54 PM
Same issue. The escalate was then sending me a password reset. Obviously that didnโt work. Another house hold member has the same problem but another friend does not. Any fixes yet?
โ11-14-2022 07:25 PM
I am having the same issue. Has this been resolved for anyone that was having this issue?
โ11-16-2022 09:00 AM
Please tell me this has been reapplied for someone! I just received my new phone and I have had visible (since before they even started advertising at least 2+ years with no issues). Now that I needed a new phone and tried this eSIM thing wasnโt working etc they activated but now the app isnโt working for me to even activate my new phone. This is crazy! They told me 24hours!!! Ugh!!!
โ11-16-2022 01:06 PM
Having the same issue! So disappointed. It's been over 24 hours and still no working phone. Switched over to Visible from Verizon, paid 1K for a new phone and I have no phone, no service and no support! My wife has been with Visible for a couple of years and has been satisfied. Me? Not at all. With so many people having the same issue, you would think there would be a fix. My number wont transfer, even though Visible said it did. The mobile app just sits there after logging into it so the eSIM can't be activated.
โ11-28-2023 05:41 AM
I just started with visible, also having the same problem with the app, but was able to get everything up and running by going to their website on my computer via a link they sent me in an email.
โ11-17-2022 05:12 PM
The new app release (version 4.2.7) fixed the issue for me.
โ03-14-2023 07:56 PM
The visible app has never worked for me, it literally just takes me to the "Get started" screen every time I open it. I'm logged in, but I can't view anything. I've restarted my phone a few dozen times, along with uninstalling/reinstalling the app. Due to this issue, I can't upgrade to the new network. Any suggestions?
โ11-28-2023 05:47 AM
I also canโt get the app to work, but got done what I needed by going through the visible website instead. My phone number has now moved from Verizon and everything seems fine.