Visible's website can't validate my address

ubar
Novice

I've been trying to get sim cards for me and my wife for months now. Visible's website doesn't recognize our address (you can find it on Google Maps, Apple Maps, Waze, etc), not allowing us to finish the transaction. Support has been completely useless and I honestly don't know what else to do...

3 REPLIES 3

Anonymous
Not applicable

Hey there! We're sorry to hear you have been unable to place a SIM order for you and your wife for a while now. We do recommend using an alternate address if your address is currently not valid in our system. 
Another option could be utilizing our new eSIM system if you would like to take this path instead. Thank you for posting and have an amazing day! πŸ™‚

I keep getting the same message, when I'm putting in my address and I'm trying to get the financing for a phone and start with your wireless company and so you're company needs to get the correction with Google maps and states if you want to be a good company and have good customer service, because this is not a way for a business to start out especially when there's no contact us information and we have to write on here and we might get a reply with a correction of Google maps and with the city and states that these addresses are in!

Marsha1867
Novice

I am getting the same message, when I'm trying to put in my address on financing phone and it's very frustrating when you know your address and it keeps repeating the same message and I really think this company needs to get there maps and states correct and except they want to be a good company and value customer service