cancelling service?

[dcblueman]

Visible can't figure out how to transfer service to a new device for me. Have been without cell service for over two days now.

Custoemr/tech support syas they are working on it but no results, just saying they will email me or send me a DM in 4 hours or 24 hours or whatever--no results.

[GreenSub]

Just curious, Android or iPhone?
SIM or eSIM?
Thanks

[CJ]

I think your real question is regarding porting. What is customer service saying regarding the hold up with your number being ported?

Sometimes it takes an hour, sometimes 24 hours, sometimes longer. If the required info is not provided the first time, if incorrect info is received, it can take longer.