please help me switch my existing service to my new phone

Asmith84
Novice II

I have an iphone 11 that is broke and now has a mind of its own. I have existing service via esim, i got another iphone 11 how to i transfer the service to my new phone? I've been trying to chat with Care but dont have hours to spend staring at my phone waiting for someone to respond can anybody help????

3 REPLIES 3

GreenSub
Superuser
Superuser

Install the Visible app on the new phone and login. You may get the option to download activate the eSIM on the new phone.

If you don’t get that option, you will have to do a chat session with support. They will want the IMEI number from the new phone.

I had to go the support route when moving from an iPhone 11 to iPhone SE 2022 a few months ago.

beav
Superuser
Superuser

Try contacting customer service via Twitter DM. It has never taken hours. Or try contacting chat at a different time. Some times the waits are shorter at different times of the day

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

pangloss
Novice II

This may have changed and I'm about to find out...new iPhone 15 Pro arriving today. I contacted Visible ahead of time and actually chatted with a human. Here are the steps I was given:

1) Install the Visible app on the new phone.
2) Log in with your current credentials.
3) Navigate to "Your Device" and scroll down to "Switching Phones is Simple". Click on "Switch Now".

4) Follow the on-screen instructions to transfer your SIM.

 

We'll see if this works but this is precisely what Visible told me.