10-14-2021 08:47 AM
I cannot retrieve my virtual credit card email. This is the one that would give me access to the My Prepaid Center. It probably went to the spam folder and got deleted by the automatic process. So unless I can get that email resent, I have lost $200. Does anyone know how to get this resent? Who can I talk to?
10-15-2021 03:55 PM - edited 10-15-2021 03:55 PM
Hi there! I’m sorry to hear you’re having a frustrating experience with the gift card redemption process. Our community is here to respond to inquiries factually, so our Care team will be the best place for you to get help with the gift card issue. Please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook. -GL