virtual credit card promotion


I cannot retrieve my virtual credit card email. This is the one that would give me access to the My Prepaid Center. It probably went to the spam folder and got deleted by the automatic process. So unless I can get that email resent, I have lost $200. Does anyone know how to get this resent? Who can I talk to?


Novice II

Hi there! I’m sorry to hear you’re having a frustrating experience with the gift card redemption process. Our community is here to respond to inquiries factually, so our Care team will be the best place for you to get help with the gift card issue. Please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook. -GL