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Cancelled Auto-Pay

baturro
Novice III

I cancelled auto-pay after reading of all the issues some customers are having. I joined Visible less than a month ago so I yet to get my second bill. Will I receive an email reminder or is it my responsibility to remember my bill due date?

1 ACCEPTED SOLUTION

Anonymous
Not applicable

Hey there!

You should receive an email notification regarding your upcoming payment, but I would recommend checking your online account to confirm the due date. That way you avoid any potential service interruptions, since autopay has been disabled. Payments must be made by 12:00 a.m. (your local time) on the bill due date, or the account will go into a lapsed state.

View solution in original post

1 REPLY 1

Anonymous
Not applicable

Hey there!

You should receive an email notification regarding your upcoming payment, but I would recommend checking your online account to confirm the due date. That way you avoid any potential service interruptions, since autopay has been disabled. Payments must be made by 12:00 a.m. (your local time) on the bill due date, or the account will go into a lapsed state.

View solution in original post