cancel
Showing results for 
Search instead for 
Did you mean: 

My account

JudyWho
Newbie II


First, my daughter died in January, many things I did at that time are a blur, like the email address and password I used to open my Visible account. Then yesterday, I tried to add judy.who@icloud.com to my wicked.judy@icloud.com mailbox, (the one I used for visible) and I lost that whole email past and present.

 

Then I called the bank about four mysterious charges on my account, and though I did not want them to they shut off my card and are sending another.


it is at this time, Visible billed me, when my card was off and a new one had not yet arrived. And I can’t tell you because I don’t knew the Visible password associated with the email address I apparently no longer have.


I had no idea all these things were going to gather into one big… yeah.


So, do we do?


and can we do it quickly?

2 REPLIES 2

devin37354
Intermediate III

First sorry about your loss. Second, I suggest using the chat feature on their website for help. I don't recommend using their social media support for help as you will need to verify your account via email for them

diamond_man300
Intermediate

Sorry for your loss!