People have no clue how much they can get if they are just kind and humble to customer service representatives of any company. I recently switched 4 phones (mine, wifey, mom and sis) to Visible and there were hiccups with each one requiring multiple chats. People also forget the amazingness of technology; I mean really. I grew up with a rotary dial phone. Most of the issues were simple fixes; the one for my phone was a cluster fkuc. Of course I was irritated. But I treated each agent as if they were a friend and we were gonna get thru it together. I for sure strongly expressed my displeasure but always prefaced it with “please know that this is not directed at you at all, I’m just going to vent about this bs for a minute and I know you’re doing your best. I have gotten so many credits it’s insane. The referral credit that the other person is supposed to get can’t be applied with the 2 year discount. Guess who got each new signup a credit anyway. I always get thanked for how kind and humble I am.
It really boils down to most people not knowing how to appropriately handle their emotions. At the end of the day it’s a phone. I get that for some it’s their lifeline to the outside world, their kids, etc. No one is more important than anyone else. I really wonder how many of the “no satisfactory resolution issues” are self-prophecized just by their own doucheyness. Peace and blessings to all; I’m just psyched I went from paying $100 for 2 unlimited lines on Simple Mobile, owned by Verizon, to $40 with Visible, owned by Verizon. The only difference that would clue you in that my phone is different is that it says Visible instead of TFW in the top left.
As of today, my bill is $5 a month until March (can’t ever be zero).
Take what I said to heart; I just treat them how I would want someone to treat my grandma. It costs nothing to be kind.
