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Voicemail Notifications
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08-16-2022 07:43 PM
Hi All,
I just switched from a Galaxy S8 to a S10 and no longer get notifications when I have a voicemail. I have checked the voicemail settings in my phone app and tried using both *86 and my mobile number as my voicemail number, but neither worked. I thought my old phone had a separate app for voicemail, but I unfortunately did a factory reset on it before I knew I would have a problem with voicemail on the new phone.
Is there a separate voicemail app I need to download for Visible in order to get notifications?
Thanks in advance of any help you can offer!
7 REPLIES 7
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08-17-2022 07:01 AM
It's a known issue when swapping phones on the Verizon network, on your end there's really nothing what you could do about it but the support team could help you, but I think the visible support team don't have tools to do any changes on the netwok. You could try downloading visual Voicemail see if that helps
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08-19-2022 03:04 PM
Which version of visual voicemail? I don't see a Visible version in the Play store.
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08-19-2022 03:08 PM
Visible doesn't have their own visual voicemail if you have an unlocked phone it works with all carriers if you have a Verizon phone it only works with Verizon but there's no specific visual Voicemail app for visible it doesn't work this way
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08-19-2022 04:01 PM
I tried a generic one (My Visual Voicemail), but I got an error saying it wouldn't work with my network.
I wonder if the problem is related to Visible not having my new phone listed on my account...
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08-19-2022 04:13 PM
Did you just switch phones? Because on the Verizon network there is a known issue when swapping phones that voicemail notifications stops working
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08-19-2022 04:15 PM
Yes, I just switched from Galaxy S8 to S10. Are you saying there is no way to get voicemail notifications when I upgrade my phone?? How long has this been a "known issue" without being resolved?
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08-19-2022 04:31 PM
- Its not visible issue it's Verizon's issue I saw this problem by a lot of carriers that use Verizon network, try asking the rep to reset your network on visibles end that might help
