“eSIM not supported” message during activation.

[mulligrubs]

I just purchased an iPhone 14 Pro Max from Visible. During activation, it tells me that the eSIM is not supported and that I need to contact the carrier to unlock the device. Clearly the device was purchased through Visible and is being activated on Visible…so not sure what the deal is. I went through all of the troubleshooting with an agent which I waited forever to get into contact with and the problem still persists. Agent told me my phone would be activated in a few hours and that was more than 12 hours ago. I was already charged for my first month of service so I’m a bit frustrated that I am paying for something I am unable to use. Please resolve this for me. 

[graceopf]

i’m having a similar issue. bought the iphone 14 plus through visible and while trying to activate i got an error message “esim order won’t work on this device contact customer care.” so i did, only to have nothing solved and to be ghosted by the agent. this is ridiculous and i’m super frustrated 🙃

[mulligrubs]

I’m just disputing the credit card charge at this point. No one will even get back to me to return this useless brick. I already paid for the service so time is just ticking and my money is wasting…

[graceopf]

yeah i’ve done everything they asked me to and still nothing. i just want to return and cancel, but it seems like this is gonna be an issue as well. even more frustrated than before woohoo!!

[gkagan14]

Same issue here...

[lfarler]

Same issue here as well.

[charlottegale]

Do we need to delete the eSIM from our old phone in order to get a new eSIM on the new phone maybe? I read on another site that a new eSIM has to be created for the iPhone 14 activation.

[mulligrubs]

I’m starting from scratch with a brand new number/line, so can’t see this being my issue. 

[Trickortrash]

Same issue. Read it had to do with the new update from Apple but I’m not sure because I’ve seen other phones having similar issues. 

[gkagan14]

Just updated to the beta iOS 16.1, as soon as it finished, opened up Visible app, it activated eSIM in 2 minutes!