Becoming a customer


I'm trying to purchase a plan and swap my device but when filling out the information the system doesn't recognize my address so I can't go any further what can I do



Try your friend's or your family's address. May be you live in a non service area? (Meaning parent network Verizon don't have native coverage)

Just another visible user, willing to help others.
Please mark my answer as solution if it helped you.

Not applicable

Is your address a P.O. Box? I am not sure but I don't think phones can be ordered through a P.O. Box number since FedEx I think needs a signature. The other scenario is if the billing address is different than the shipping address. I am just spit balling here. If you would like a better answer you might want to try customer service. Chats are a long wait, like hour or more, I recommend sending a Facebook messenger and send them a message explaining this. To find FB scroll to the bottom of this page, bottom right, click the icon with the f in the box. Good luck!