I recently switched to Visible and since switching I have been unable to receive group text messages, but it appears to only be from users on T-mobile. I can receive other group texts, but not from these contacts. The only similarity I can find between the contacts I am not receiving messages from is they are on T-mobile. I have an iPhone 11, and my wife, who switched to Visible with me, has the same phone, but has not had any issues.
I worked with Visible support for over 10 hours and we reset the eSIM, downloaded a new one, reset network settings and all settings, had numerous "repairs" to my account and eventually they said everything was working on their end and I should contact Apple Support. I contacted Apple Support and they confirmed everything was working on their end, and then I contact T-mobile to see if my transfer did not work completely, and all say no issues.
Has anyone run into an issue like this? I am about ready to switch back and I have only been here for a few days.
UPDATE: After finally escalating this issue to engineers, they stated the issue was again with Apple and would not be resolved until November 2024. I reached out to Apple to confirm this to be the case, and they said it is not, but rather indicative of the Visible MMS service center having a problem routing messages. Now trying to get back in contact with Visible to notify them of the issue and escalate it again.
