11-01-2023 04:31 PM
I want to set a SIM pin on my iPhone, but to do so I need the default SIM pin from Visible, Yet I was told by
a Visible Agent that Visible uses neither a default SIM pin or a PUK code. How is this possible?
I spoke with Apple. I was told that I needed the default SIM pin from my carrier. So does this mean Visible
iPhone users can't set SIM pins? Seriously?
There should be a way to chat with a Visible technical person. I hate to say it, but the first line chat agents
have no idea how to deal with technical questions, and often times don't even understand the question.
Solved! Go to Solution.
11-05-2023 08:40 AM
Today I was able to chat with a Visible agent who actually knew what a SIM pin was and was able to
confirm that 1111 is the Visible default SIM pin. I have now successfully changed the default SIM pin to
one of my choosing. My only concern now is that so many of Visible's chat agents seem to be uninformed
and give conflicting information. I was told several times previously that Visible didn't have a default SIM
pin. Ugh.
11-05-2023 08:40 AM
Today I was able to chat with a Visible agent who actually knew what a SIM pin was and was able to
confirm that 1111 is the Visible default SIM pin. I have now successfully changed the default SIM pin to
one of my choosing. My only concern now is that so many of Visible's chat agents seem to be uninformed
and give conflicting information. I was told several times previously that Visible didn't have a default SIM
pin. Ugh.
11-06-2023 06:13 AM - edited 11-06-2023 06:25 AM
You'll find that to be the norm with Visible's chat agents unless your questions are covered by their scripted responses. You should also look at Visible's subreddit for answers to common problems:
https://www.reddit.com/r/Visible/
It's a much more active user-to-user community over there, albeit somewhat more contentious at times.
11-06-2023 05:27 PM
Thanks. I will keep that in mind.
05-24-2024 09:31 AM
AWESOME information, albeit depressing that cybersecurity isn't in place. Tmobile offered a 2nd layer of protection regarding porting of your phone which helped me sleep better. Too many of my fav companies are getting ransomewared and I wouldn't it past the dark web to go after our phones.
08-16-2024 08:43 AM
Hi! I'm also trying to lock my SIM. Where did you find the SIM PIN feature in the app? I can't seem to find it. Thanks!
11-10-2023 09:19 AM
Because I have no qualms about complaining when I have issues with a company's products or services, I
also like to give kudos when that company does the right thing. I have to admit I was stunned - and
pleasantly surprised - to receive a phone call from an actual human being from Visible to see if my situation
with the SIM pin had been resolved to my satisfaction. We discussed that I found a complete lack of
understanding of the topic by the several chat agents with whom I had the misfortune to be connected.
She seemed to be very understanding and said that the agents would receive the proper information. I
hope so.
08-16-2024 08:37 AM
Hi! I'm also trying to lock my SIM. Where did you find the SIM PIN feature in the app? I can't seem to find it.
08-24-2024 10:07 AM
On iPhone, it is at Settings > Cellular > Visible > SIM PIN