Email responses to open cases

[Anon]

It would be very helpful to be able to respond via email to open cases. Sometimes you may want to give more information to an open case. Having to open a chat session , wait an hour, just so you can add more notes is a disservice. 

[TheCellTower]

Visible doesn't have a email address 

[Anon]

They do for more complicated issues.

[TheCellTower]

But you can't respond, only receive?

[Anon]

From the automated response, it appears that the associate is not obligated to respond but your email is added to the case notes.

[Anon]

Also, if you have an open case and respond to it, the case should go to the top of the queue. It shouldn't be a back and forth conversation every 24 hours.