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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Bought phone from Visible and still locked after 2 months

This is an on going issue ....still unsolved for over two months! I bought an iphone pro 13 from Visible's website back in October 2022. I was using an iphone XS. I was unable to transfer the esim. Everytime I chat with an agent, possibly over 100 di...

I have you all beat! Worse experience ever

So I think in terms of visible experiences that are the worst, I can beat everyone here. I have been trying to add my Apple Watch to my account and have it work properly on cellular for a month and a half. What’s interesting is the “technical team” c...

18 hours without my number or service

How does everyone put up with this lousy service level? I’ve only been with Visible for three weeks and it’s been horrible. The latest is somehow one of the reps transferred my number of 22 years out of my name. They are trying to get it back and it’...

Email responses to open cases

It would be very helpful to be able to respond via email to open cases. Sometimes you may want to give more information to an open case. Having to open a chat session , wait an hour, just so you can add more notes is a disservice.

Anon by Novice III
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