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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Number was changed without my order or my permission.

I received an email that my number was changed. I didn't request about that. Now I don't have any mobile service. I can not get a message to come in my account to chat with customer service. I don't have access to any services with two factor authori...

Network Issues

I have an I-phone SE, and whenever I get outside of a WiFi network, the phone says I have no internet connection. I have tried getting a new SIM card, but that hasn't helped. I'm wondering if there is a setting on my phone that is not right. Help! I'...

visible lies and service that doesn't actually work

Thanks for nothing, Visible. Your "customer service" reps have repeatedly lied. You charge customers for a service that doesn't work. Shame on you.I realize this post will do absolutely nothing (non existent complaint resolution within Visible). Foll...

Bought phone from Visible and still locked after 2 months

This is an on going issue ....still unsolved for over two months! I bought an iphone pro 13 from Visible's website back in October 2022. I was using an iphone XS. I was unable to transfer the esim. Everytime I chat with an agent, possibly over 100 di...

I have you all beat! Worse experience ever

So I think in terms of visible experiences that are the worst, I can beat everyone here. I have been trying to add my Apple Watch to my account and have it work properly on cellular for a month and a half. What’s interesting is the “technical team” c...