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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Resolved! Trade in amounts

Since there is no obvious way to provide feedback to visible, I'm posting this here. Very happy with your service up until I purchased a new phone recently. Your trade in amount for my old phone was $100, which influenced the price point of my new ph...

Kristen by Novice
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Number was changed without my order or my permission.

I received an email that my number was changed. I didn't request about that. Now I don't have any mobile service. I can not get a message to come in my account to chat with customer service. I don't have access to any services with two factor authori...

Network Issues

I have an I-phone SE, and whenever I get outside of a WiFi network, the phone says I have no internet connection. I have tried getting a new SIM card, but that hasn't helped. I'm wondering if there is a setting on my phone that is not right. Help! I'...

visible lies and service that doesn't actually work

Thanks for nothing, Visible. Your "customer service" reps have repeatedly lied. You charge customers for a service that doesn't work. Shame on you.I realize this post will do absolutely nothing (non existent complaint resolution within Visible). Foll...