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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

broken phone

How do I get a replacement? I have been ill all this week and am very confused.

Resolved! Just Began Visible and Pleased

Hello, we have an iPhone SE, 2nd gen, that's been on Visible happily for less than a week. But I've decided to upgrade the SE to an iPhone 14 this week, unlocked from Apple. When it arrives would I simply install the current Visible SIM now in the iP...

Resolved! International Roaming

I will be working overseas for six months. Can i use international roaming on Visible+ for that long or is there a limit on how long i can use it?

Can’t make phone calls

Cannot make or receive phone calls. Cannot log into account because 2 factor authentication code text message service has been denied. Cannot get any useful help from Connai.How can I get assistance so I have phone service?

Resolved! Cancel Service

I need to cancel my Visible account. I already switched service to a new provider, and changed to a new phone number. I am unable to receive the 2FA text required to login to my Visible account because I have a new number. HOW CAN I LOGIN IF I'M REQU...