Using the IMEI number will report the phone is locked or incompatible, which is incorrect. I've run into this with other carriers and a SIM card works.
But visible no longer seems to offer the option of buying a new SIM card.
I refuse to buy a new phone. So what's the solution? Take my business elsewhere? Waste more time with the infuriating chat-bots?
What did the live agent say when asking to buy a new SIM card?
The live agent said that my expensive Samsung Galaxy Tab phone was 'incompatible' with Visible's phone network. I found that ridiculous because the phone is unlocked and I've used it with everyone from T-Mobile to Mint Mobile.
My pleading to just buy a SIM card (because I know it would work) amounted to nothing, with one time the live agent suggesting I was going to use my phone as an Internet 'hotspot.' Outrageous! Suffice it to say I was VERY disappointed with the call.
At this point it seems I'm stuck and can't use Visible or order a SIM card. 😞