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Forum Posts

Need to cancel my monthly subscription

My Visible phone number is no longer in use, and I have returned to China. However, I am unable to log in to the Visible app and website as I receive a ‘server error’ message each time. Meanwhile, I continue to be charged for the service. I would lik...

Resolved! Monthly charge

Visible reduced the monthly Basic charge to $25 from $30. They mention nothing about this being a promo for new customers only. Even if they did, it’s wrong for them to continue to charge me $30 a mo. and newcomers $25 a mo. After contacting chat ser...

Return Label

I did not receive a return label for my trade in device with my new phone package. I received my new phone and the envelope to pack my old phone in, but no label. I do not have any emails with the label in it and my account overview only has return i...

ellen18 by Novice
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Can not send or receive MMS on Galaxy S22

I have read all the forums regarding this issue. Seems like a lot of people have problems sending and receiving MMS on Visible. No matter what I try I can not send or receive. Does anyone have a real fix? Calling visible support was useless.

Resolved! iPhone 12 Enable MMS message

I just transferred from Verizon to Visible and now I cannot send a MMS message to android phones. I get the message to enable MMS, but it already is. Any suggestions? Thanks