I got my gift card 2 years after I was supposed to, but I think it's still for the wrong amount.


Signed up for Visible in Aug 2021, with the promotion of receiving an e-gift card after buying a new phone and paying for 3 months of service. Lo and behold, 3 months came and went and I never got my gift card. I contacted customer service and they swore that I never selected the promotion. Went through my emails to try and prove it, but the order confirmation didn't even have a section where promos would be (clever of them). They made sure there wasn't a written record. Told myself I would come back to this, then got busy with life.


Today, I went to upgrade my network after them harassing me and interrupting my calls the last 3 months, and saw a section in the app titled "Your promotional offers" with a $150 gift card offer right there. I figured that must be the old offer, so I went to redeem it, and the website said I should have received an email with a redemption code. I never received a redemption code.


Had to contact customer service and type "real human" 3 times before I got in contact with someone. They sent me the redemption code that I should have received 2 years ago. I haven't redeemed it yet.


The thing is, I believe the promotion I selected offered "up to $250 for select devices", and the device I purchased (iPhone 12 mini) was included in that $250 list. Since Visible made sure to not give me a written record of the offer, I don't know how to confirm this was indeed the promotion at the time, August 2021. Does anyone know how I could check?


I wouldn't be this concerned, but it's pretty suspicious that first they tried to lie to me and deny the gift card, then they never sent the code that I should have received after 3 months until I contacted them 2 years later. They're obviously trying to avoid paying for the gift cards, and I think there's a chance they're trying to shortchange me.


Novice III




The Visible system has glitches just like the rest of the technology in this world.

By the way, how much did you have to pay for your $150 FREE gift card? Life is short.