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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Resolved! Existing customer & new phone - just move physical SIM card?

I am a current Visible customer. I have an old iPhone but am about to switch to an Android phone. I have a physical SIM card that I received from Visible when I first activated service. Once I am ready to switch service to the new phone, should I be ...

zennn by Novice II
  • 15627 Views
  • 6 replies
  • 1 kudos

Resolved! Unable to activate Wi-Fi Calling, Galaxy S20 UW

Unable to activate Wi-Fi Calling on my Galaxy S20 UW. Recently switched from Verizon and had no trouble with Wi-Fi calling there. When attempting to activate I receive a notice; "Unable to activate Wi-Fi Calling at this time. Please try again later."...

armstr54 by Novice II
  • 1955 Views
  • 2 replies
  • 0 kudos

Reactivation of new account

Got my SIM card but mis-splaced it so my service was terminated. Do I need to start over or can the original card be re-activated?

Mike_Q by Novice
  • 866 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong Device Name in App

On the Visible App under Account, then “devices” it continues to show my old device model. Visible Chat says they show the iPhone 14Pro, even though the App shows an iPhone 13Pro! I have changed eSim, deleted and signed into App, but nothing seems to...

RJRCO by Novice II
  • 1950 Views
  • 3 replies
  • 1 kudos