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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible App on iOS

As of 20230104 I have the following issues and will start a chat with helpdesk shortly:Visible app is in a loop continually wanting to switch to my old phone number. That process is complete and old phone number works yet the Visible app still wants ...

ApexRon by Novice
  • 920 Views
  • 2 replies
  • 0 kudos

Iphone cannot call or text Android or non-iOS devices

I just activated Visible on an iPhone 11, porting my number from Metro/T-Mobile. Everything seemed fine until I realized that no texts were being delivered to Android devices, though texts to iOS devices went through fine. Went through hours of chat ...

lawdoc by Novice
  • 686 Views
  • 1 replies
  • 0 kudos

Incorrect area code assigned

I am beyond frustrated!!!! I created an account for myself 5 days ago and was given the correct area code. I went to create my son an account and the system created a phone number with an area code for a different part of the state and none of the mu...