Pixel 6a Wi-Fi Calling
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10-21-2022 11:04 AM
I have two Pixel 6a phones, purchased at the same time, that exhibit this same problem. When the Wi-Fi calling option is enabled, it turns on and off sporadically. Turning off would be normal when you get out of range of your router, but this happens when I'm in my house with a strong signal. If I'm on a phone call and the feature turns on or off, my call drops.
In testing, I've stayed in the room with my Wi-Fi router, so I have the strongest possible signal and called the phone. I make sure Wi-Fi calling is on, and then I place a test call. At some point, either 30 seconds in or 10 minutes in, Wi-Fi calling turns off and the call is disconnected. The timing isn't consistent, but the eventual disconnect is.
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10-21-2022 11:12 AM
It is the visible server. I can get on their server (visible.com) sporadically. I am assuming when their server is overloaded it locks out the outside servers. I can log on and sit in que for chat with my device connected to my fios Wi-Fi. But soon the visible server just disconnects from outside servers. The only way I can get back in is using the LTE visible internet. They have serous issues.
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10-21-2022 11:40 AM
Thank you for the help, but I think it unlikely their web servers are also used for voice communication.
I upgraded my phones from Pixel 4a5g to Pixel 6a. The 4a5g phones worked flawlessly with Wi-Fi calling so I assumed it was something about the phone that changed. However, I bought these phones about the same time they switched to their new plans. I stayed on the old plan. I'm wondering if it's possible they somehow deprioritized Wi-Fi calling on the old plan and it's causing disconnects.
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10-22-2022 03:25 AM
I am not into computer/phone tech but the Wi-Fi I think would be a problem in the phone itself since you said your old phones worked fine using it. It could be an issue with you internet service provider but again your old phones work.
If you want an answer from Visible you would need to get on chat and wait inline for an hour+, or direct message Visible care on Twitter or Facebook and wait days, like 5 days a couple weeks ago before I got a response.
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12-07-2022 02:28 PM
I am sending the phone to Google for service. I'll update this thread with the results of the service.
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05-02-2023 04:01 PM
UPDATE
I traded in out Pixel 6a phones for Samsung S23s, upgraded to the new Visible Basic service, and the problem continues. We have a dead spot in our house which drops calls whether we have wi-fi calling enabled or not. When using our phones for a voice call, we have to move to another part of the house or the call will drop. Wi-Fi calling should fix this, but it doesn't seem to make a difference. Other than dropping Visible, not sure what else to do.