I just purchased a Samsung S20 FE 5G but I can only get4G LTE. It won't connect to 5G. I've updated the phone software.
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I just chatted with Visible and I do need a new sim. Problem solved. Thanks
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Did you have a phone previously that was also 5G and got 5G service? I'm trying to eliminate different things, and want to confirm your area gets 5G service.
I went from a Fg to 5G phone. Do I need a new sim card?
Yes, we have good 5G service here.
Sounds good. That was the next suggestion once you confirmed 5G coverage. Glad it worked out!
How did you manage to chat with visible? I tried the chat but all it keeps asking if it's my problem has been fix while avoiding my issue. I've got a Samsung S20+ 5G but no 5G reception
I have the new 5G card installed but have never been able to get 5G service. I am traveling through New Mexico, Colorado and Nebraska and have never seen 5G on the phone. Support is no help at all.