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Still not able to receive text messages
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03-01-2023 04:24 AM
I am still unable to receive any text messages. I can’t get through to customer support I’m getting very frustrated! I can’t access my accounts. Is there any signs of this issue being resolved yet??
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03-01-2023 04:41 AM
Same here. Can send but not receive texts. I have done EVERYTHING I can think of. Was on chat hold for 30 mins and was disconnected for lack of use. Starting all over again. This is ridiculous
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03-01-2023 05:12 AM
Dont worry, even if you get thru to the Chat, they are extremely unhelpful and will just tell you to wait for their technicians to resolve the issue. I am currently being told that as I type this message. Was told to wait 3-5 hours and maybe it will be fixed by then, keep in mind, I have had this issue for over 24 hours now.
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03-01-2023 05:26 AM
I did an upgrade yesterday. Received an error message. I chatted with an agent who did something on the backend and was able to complete the activation this morning. However, I was disconnected from the Chat twice last night after waiting forever! Since the activation this morning, I am STILL unable to receive the text message codes that I need to log into other accounts. I am on Chat waiting now and extremely frustrated and angry!
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03-01-2023 05:35 AM
Last night is when I couldn't get codes as well. This keeps happening randomly with them. Been with visible 2 years now. There's a reason they are cheap
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03-01-2023 05:42 AM
Yeah been here 2 years. Visible is cheap for a reason. I can't pay rent until they fix this bs. Can't get the banks verification code now....... Thanks visible. Gonna love the late fees you caused yet again.... Cricket might be where I go back
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03-01-2023 05:47 AM - edited 03-01-2023 05:47 AM
Thinking i should go back to cricket.
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03-01-2023 06:45 AM
We have 4 phones thru Visible. 2 iPhones and 2 pixels 6 pro, the iPhone seems to communicate with each other intermittingly but communication between pixel and iPhones are a no-go. The pixels initially weren't working at all but after chatting with a useless rep they can receive texts but not send them. Were in Southwestern Ohio.
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03-01-2023 07:27 AM
Used live chat in Visble member site and after 70-minute wait time the agent "made some changes to my profile" and after a reboot SMS texts are working again. In live chat you have to enter "representative" twice to get past the bot and land in the queue for a live agent.
