Still not able to receive text messages

[Jaimelyn78]

I am still unable to receive any text messages. I can’t get through to customer support I’m getting very frustrated! I can’t access my accounts. Is there any signs of this issue being resolved yet??

[UCONNCASS]

Same here.  Can send but not receive texts.  I have done EVERYTHING I can think of.  Was on chat hold for 30 mins and was disconnected for lack of use.  Starting all over again.  This is ridiculous 

[abloam]

Dont worry, even if you get thru to the Chat, they are extremely unhelpful and will just tell you to wait for their technicians to resolve the issue. I am currently being told that as I type this message. Was told to wait 3-5 hours and maybe it will be fixed by then, keep in mind, I have had this issue for over 24 hours now.

[sheribk8]

I did an upgrade yesterday. Received an error message.  I chatted with an agent who did something on the backend and was able to complete the activation this morning. However, I was disconnected from the Chat twice last night after waiting forever!  Since the activation this morning, I am STILL unable to receive the text message codes that I need to log into other accounts. I am on Chat waiting now and extremely frustrated and angry! 

[Whyagainvisible]

Last night is when I couldn't get codes as well.   This keeps happening randomly with them.  Been with visible 2 years now.  There's a reason they are cheap

[Whyagainvisible]

Yeah been here 2 years. Visible is cheap for a reason.   I can't pay rent until they fix this bs.   Can't get the banks verification code now....... Thanks visible.  Gonna love the late fees you caused yet again.... Cricket might be where I go back

[Whyagainvisible]

Thinking i should go back to cricket.

[annoyedinohio]

We have 4 phones thru Visible. 2 iPhones and 2 pixels 6 pro, the iPhone seems to communicate with each other intermittingly but communication between pixel and iPhones are a no-go. The pixels initially weren't working at all but after chatting with a useless rep they can receive texts but not send them. Were in Southwestern Ohio.  

[SLCJJS]

Used live chat in Visble member site and after 70-minute wait time the agent "made some changes to my profile" and after a reboot SMS texts are working again.  In live chat you have to enter "representative" twice to get past the bot and land in the queue for a live agent.