Stuck on SOS
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ06-15-2023 08:53 AM
Ive gone through the full troubleshooting with an agent. got to authentication and it asks for an SMS code. I cant get SMS codes due to my SOS status. Ive tried recieving via Wifi-calling, but when i change the status in my phone's settings, It redirects me to the visible website and asks for authentication.
Labels:
- Labels:
-
activation
-
Service
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ06-29-2023 04:03 PM
Hi @Nephter - The only way to get this resolved would be to contact Visible Customer Care. They will have to disable the multi-factor authentication temporarily so you can access without getting the SMS.
Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

