Hey there! If you are eligible for the promotions, you should receive the codes to redeem your Ear Buds and the Gift Card after making the third service payment. You can check if your carrier is eligible right here https://www.visible.com/help/port-in-promotions, and if you need any help on this matter or anything else, don't hesitate to reach out to our Care Team by chatting on our site or app, tweeting @visiblecare or sending a DM to @Visible on Facebook. -LS
