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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

New Service

I am currently with Tracfone and want to switch to Visible, using my existing number. I am not sure how to do this. I have read the instructions for porting in the Help section but I am confused about the order in which I need to do things. Do I go a...

Apple Watch Trade-In

Hi, I've searched Google and the Visible website and can't seem to find any information regarding whether or not it's possible to trade-in a current apple watch if I'm buying a new one.... anyone know if this is possible? Thanks in advance 

Visible Payback Program

When should I expect to start seeing credits from the Visible Payback Program on my account? I was under the assumption I would start receiving credits once I activated my service. Visible support mentioned I have to wait 1 year from the start of my ...

Activation: Cannot sign into mobile app

Hi- Trying to sign with Mobile app and getting "your request cannot be completed at this time". Tried using WIFI and switching to SIM(Showing visible as service and APN info, etc. and appears active) Any ideas?Moving from Consumer Cellular to Visible...

Failed customer service

I did a trade in with Visible and ordered an iPhone 11 for my grandson as a surprise, however I found out later that his mother actually bought him a better phone. I contacted Visible and they assured me that I was still able to return the iphone and...

neldas by Novice
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