Who is Steve in the live chat?

[fw]

Steve ended my conversation in the chat when we weren't finished and I was still asking questions. He very well knew I was getting frustrated and had already tried the fixes he gave me and he knew I had been having issues for days. 😠

As you all know it takes at least 1/2hr to get someone in the chat.

Extremely disappointed in this persons customer service. 

[bpositive]

@fw 

This is not acceptable. No customer care agents should behave like this. Try to reach out to customer care on twitter. 

[devin37354]

Steve is probably the supervisor lol. I found out today if Visible can't figure out the issue and you keep pushing them, they just go silent.  I'm working on a nice letter to their director of customer service, who I found on linked in, and letting her know any customer fwd company should be ashamed of this sort of customer service

[URKLNME]

visible is run by some fat cats in Denver CO.   I am sure they are very happy that they dont have a 1-800 number much to the detriment of their customers.

[stang67671]

Boy that should never happen!