06-27-2023 02:25 PM
Hearing an actual date my service is cutting off so I'm ordering a new phone. But I'd been to the Visible site once or twice already. Is there a phone in my cart? Is it on its way? Would like to order a phone to continue service. Thanks
06-29-2023 03:32 PM
Hi @2wireSC - You should be able to see previous and current orders by navigating to this page: https://www.visible.com/account/order-history . If you don't see where you purchased a phone yet, you can contact Visible Customer Care for further assistance. Please keep in mind that you don't have to purchase a phone from Visible, you just need to purchase one that's compatible. I can personally attest to the Google Pixel 6a, 7, and 7 Pro being compatible. Also, the iPhones are compatible as well.
Hope this helps!