Wondering if I can get some sort of help on my eSIM activation process. Does not seem to be activating. It will say it will take under 5 minutes then a pop up shows to retry and stating it may up to 30. Then it continues to do the same thing over and over.
Can’t reach customer support as I’m getting disconnected before even getting a queue number.
Please help! Desperately need my phone today.
Weird huh? I’m pretty sure the queue for a CSR is long because of eSIM activations too. This should be a high priority issue to fix on their side and it seems customer support is taking the brunt of their decisions
Agree, it took close to 1.5 hours to reach them and another 4 hours for the tech team to fix it. It is a nightmare to get to the customer service. They said they are having lot of eSIM activation issues after iphone14 came out.