- Community
- Forums
- Let's Chat
- Re: Multifactor Authentication
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Multifactor Authentication
Anonymous
Not applicable
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ12-19-2022 06:37 AM
Just as a heads up... as I was logging into my account this AM to pay my bill, it occurred to me what would have happened had I been unable to complete the login had I not been able to receive the now required SMS text code verification? Sorry, auto-pay is not a viable option for me - I'm old school and prefer manually authorizing payment.
Contacted Visible Care via Twitter and was actually surprised to receive a response within 2 minutes.
What you need to do is: Contact Visible Care Via Facebook, Instagram, Twitter or live chat on the website.
I wasn't having any problem but simply wanted to be prepared when the inevitable happens.
Visible probably needs to rethink this strategy and allow customers to select an alternate means to receive the verification text like sending to their registered email address also.
Labels:
- Labels:
-
email verification
-
suggestion
-
texting
6 REPLIES 6
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ12-19-2022 02:44 PM
I would recommend a much better 2FA solution such as approving login requests with the Visible application, using a FIDO Security Key, or TOTP (Google Authenticator/Authy). In this digital age with SIM swap/hijacking, we have to decrease our reliance on SMS OTP
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ12-19-2022 09:28 PM
Hello,
Despite the 2FA stating they will send a text message. It actually in fact will send an email as well with the code.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ12-21-2022 06:00 AM - edited โ12-21-2022 06:07 AM
It didn't send one to my email of record. Like all things Visible it's apparently hit or miss, which is of course why I don't use auto-pay.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ12-20-2022 05:27 PM
Regardless. It's still not an excuse to resolve this weird issue.... which seems to carry over to when contacting support and trying to authenticate.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ03-21-2023 01:18 PM
I agree, it needs to go or have a email option or the option to turn it off. I had my account on auto pay and they terminated my service the day after taking my payment for the following month because my phone was no longer compatible with there service after being with them for 2 years on a iPhone 6s. No warning just a email after they took my payment and shut it off!
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
โ04-07-2023 12:58 PM
Late response: Visible forced this on my account. I did not get an email with the code but did get an acknowledgement that it was turned on. That email had a link to turn it off. When I clicked the link, the resulting web page said it can't be turned off. If it can't be turned off, why does Visible send the link?
