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Forum Posts

How are we doing!? 🤷‍♂️💡

VisiSquad, Transparency is key, so I wanted to start a thread and get some feedback from our members. Let me know what you think about the community and what you think we can do to make it better.  I am especially interested in the topics, discussio...

eSIM transfer from iPhone 12 to iPhone 13

I was told by support that the eSIM for iPhone 13 is not working properly and that they are currently working on a fix for the problem. I'm wondering when is this problem going to be fixed and if they will let us know as soon as the problem is solved...

Resolved! Dropped, failed and unable to unable to hear calls

I've been with Visible since January and I have experienced dropped and failed calls than ever before. Also, when making and receiving calls the caller or person I am calling cannot hear me. It is very frustrating to be on hold for 15 minutes or long...

Nxw by Novice II
  • 2 replies
  • 1 kudos


I purchased an iphone xr, went online to visible site and input IMEI number to confirm it will work. I already had an account and using a physical SIM that was mailed to me. The site confirmed and offered to setup eSIM if i moved forward, but i stop ...

Bad Tech support

Im on day 11 of no working phone!!! you get what you pay for on this service its terrible if you ever have a problem they are the worst in the industry. stay with a major carrier if you can these people dont know whey they are doing

ryandake by Novice II
  • 0 replies
  • 2 kudos

Resolved! Newbie Questions

Hello, I have been lurking around Visible Wireless and the Visible Wireless Community. Today I have taken the time to register for an account on these forums. I have a few or more questions that I would like to ask you today. I'm with MetroPCS and ha...

Tibgler by Novice
  • 1 replies
  • 0 kudos

Service hacked

Mint was hacked, user data compromised and I was never notified. Iam unsure what data was compromised. If anybody has better info please share. Currently an unhappy customer due to lack of notification.

OnePlus Nord N10 Phone with 5G on Visible

Update #2: I traveled through my first Verizon 5G Ultra Wideband area this morning since getting the phone. While traveling down I-26 through the Columbia SC area, the phone never switched to 5G service on Visible. However, with a LTE+ signal showing...

K_Repass by Novice II
  • 3 replies
  • 3 kudos

Visible needs to add more Servers...

Visible must add and implement more servers nationwide. Can't expect two servers in the whole country CO and NJ will hold for all the customers in the South areas like the Carolinas... getting 600ms pings and data lag is not acceptable and not fair f...

Resolved! Need international roaming

I am waiting for Visible team to start domestic and international roaming services. This will help to grow the visible community. Does anyone know anything about this?

partypay by Intermediate
  • 3 replies
  • 1 kudos

Service Yesterday - Rural Tennessee

I was able to play golf yesterday morning at a very rural course in eastern Middle TN called Riverwatch. I was expecting little to no service. What I got was excellent LTE service and occasional 5G service. Thank you so much for the awesome coverage.

Hey Visible Community. How is your 5G experience?

Hey Visible Community. How is your 5G experience? Is it everything you dreamed of and more? Or have you found it underwhelming? Reply below with your thoughts, including Phone Model, Geographic Location and Speedtest results.

Resolved! Any Kinds of Roaming?

Does anyone have any ideas when Visible will add support for any forms of roaming, especially for Canada and Mexico? I travel to Canada every year, so I was just wondering. Thanks, everyone!! 

Evan by Novice II
  • 5 replies
  • 0 kudos