Can't access my account

samban67
Novice

I had an issue with my credit card denying the monthly payment and now my phone is turned off.  I can't access anything in my account to put in a new credit card (I can sign in, but the normal options aren't there).  I've been chatting with a rep on the secure portal for a few days and can't even get a call back to help me fix it.  I've decided to switch carriers and I need a port out pin for my phone number.  But I can't access it in my account and I can't get a customer service rep to help me.  Please tell me how to proceed so that I can get phone service!!!

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