Unable to activate; stuck waiting for MFA text that I cannot receive

[dpgrieves]

I am in the middle of trying to switch from T-Mobile to Visible.  I had previously had the test membership, so I was set up with T-Mobile as my iPhone's primary cell network and Visible as the travel network.  But when I signed up for the full service and tried to transfer my number, the networks weren't cleaned up correctly--Visible was removed as travel and T-Mobile is still primary.  But now when I try to do anything on my phone, the Visible app just tells me I need to set up Multi Factor Authentication by sending a text to the number I ported.  That's the number I cannot receive messages on, because my phone is still trying to connect to T-Mobile.  Someone please help--the chat app is worthless.

[rjniles · Accepted solution]

You need to chat with Visible and have them turn off MFA temporarily.  When you get the chat bot, type "live agent".

[Cynchotic]

The only success I had with getting actual help with switching from Straight Talk (and the free 2 week service - eSIM) was through Messenger. Find Visible on FB and send them a message. Now, it can take 5-10 minutes for them to respond (idk if they are helping lots of people at once or what), but they will still with you until you are straightened out - and even after you quit chatting with them and you still have problems or run into a new one, just go right back to the messenger chat and let them know. 

[Cynchotic]

The only way I was able to get straightened out was through messenger. Go to FB and search Visible and send a message. It takes them about 5-10 minutes to respond (I don’t know how many people they help at a time). It was the only way I was able to get switched from Straight Talk and the free trial (eSIM), and finally activated. Good Luck!